Professional Advice Disclaimer

Services provided by Genki Milk Co. and anything stated or posted on this website or in any communications with you is not intended and should never be considered professional advice (including, without limitation, medical or counselling advice). All advice must not be taken to be the practice of medical or counselling care. Any information provided by Genki Milk Co. on this Site or otherwise is solely the opinion of Genki Milk Co. Please seek the advice of professionals, as appropriate, regarding the evaluation of any such information or content.

You should seek professional advice before consuming food products by Genki Milk Co. if you are pregnant, a child, nursing, elderly, frail, or suffering from any minor or major illnesses including, but not limited to, diabetes, kidney disease and heart conditions. Products offered by Genki Milk Co. are not suitable for children below the age of 1. You should also seek professional advice before offering food products by Genki Milk Co. to children of any age. Please consult your healthcare provider about any nutritional or other concerns in relation to the use of products from Genki Milk Co.

Order Acceptance

Verification of information may be required prior to the acceptance of any order. Prices and availability of products on this website are subject to change without notice. Errors will be corrected when discovered, and Genki Milk Co. reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

If we are refused authority from your card issuer for payment, or if authority is revoked for any reason, you agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal costs) that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms.

Payment Options

All orders must be made through our website. We accept Visa, MasterCard and American Express. All transactions are processed in Australian Dollars.

Cancellations & Refund Policy

Cancellation of your order must be done no later than two (2) business days before the start date you have chosen, and you will be issued a refund. You will not receive refund for any order cancellations made after the above cancellation deadline. Requests for refunds after the above cancellation deadline based on medical reasons will require a medical certificate and may be granted in our sole discretion on a case-by-case basis.

Delivery Policy

Genki Milk Co. only delivers within 10km of the Brisbane CBD. There will be a delivery fee of $5 on all orders under $20. Genki Milk Co. will use best efforts to deliver your order on your chosen day. If for any reason Genki Milk Co. is unable to deliver your order on the date chosen we will notify you at least 24 hours prior to the delivery time. Genki Milk Co. shall not be responsible for the loss or damage of our products after delivery has been accepted at your nominated address.

You must ensure that there is someone available to accept the order during the specified delivery time, as due to the perishable nature of our product we are unable to leave the product unattended. If no one is available to accept the order, a re-delivery fee of $10 will be applicable. Please note our delivery driver is only available to wait a maximum of 10 minutes for your arrival. If no one is available at your nominated address to accept the order and you cannot be contacted for an immediate solution, Genki Milk Co. shall not be responsible to re-deliver the product and shall not provide a refund for the product. As an alternative, Genki Milk Co. will allow for the pick-up of the product from Wandering Cooks, 1 Fish Lane South Brisbane at the next reasonable time; alternatively, a second delivery attempt to the original nominated address or a new address can be made at the customer’s’ expense if our delivery driver’s schedule permits.

Shelf life of Genki Milk Co. beverages

At Genki Milk Co., our drinks are hand-made using commercial kitchen equipment and high powered commercial blenders in order to preserve all of the delicate enzymes and nutrients in our drinks. All drinks are then packaged in plastic bottles and refrigerated immediately until they are packed in cooler boxes / bags for delivery. If stored properly by the customer after delivery, our drinks remain live, potent and fresh for 5 days after delivery. Any product not consumed within 5 days after delivery are expired and should be discarded. If you receive any product that has been damaged during transit, please contact us immediately to seek replacement of such damaged product. Our sole liability in this regard is to replace the damaged product or provide you a refund of your purchase if a similar product is no longer available.

Ingredients

Our ingredients are listed on this website and on the labels of our product. To maintain our standard of freshness and quality, Genki Milk Co. may need to substitute or remove ingredients in our products from time to time (for example, due to unavailability of a particular ingredient). 

Genki Milk Co. Communications to You

By providing us with your contact details, you agree that Genki Milk Co. may send you electronic mail or other forms of communication for the purpose of liaising regarding your order, advising you of changes or additions to this Site, news regarding Genki Milk Co. products or services. You can contact Genki Milk Co. at any time to have your details removed from lists used by solely by us for direct marketing purposes.

Product Availability

In the event a product you have ordered is not available or we are unable to fulfil your order for any reason, we will notify you to deliver another product, provide you with a new delivery time, or provide you with a full refund.

Trademarks

The names “Genki Milk Co.” and “Genki Milk” (whether used alone or in conjunction with some other word or words), this website, and the Genki Milk Co. logo, and all other product and service marks, insignia, emblems, symbols, slogans, distinguishing characteristics, trade names, and domain names associated or used with, or in connection with Genki Milk Co. are the exclusive property of Genki Milk Co. All other trademarks, product names and company names or logos cited on this website are the property of their respective owners.  

Copyright

Unless otherwise stated on this website, all website designs, graphics, images, and the selection and arrangement thereof are the intellectual property of Genki Milk Co. Permission is granted to copy electronically and print in hard copy portions of this website for the sole purpose of using this website as a personal information resource or of ordering goods or services and using this website as a shopping resource. Any other use of materials on this website, including reproduction for purposes other than noted above, modification, distribution, or reproduction, without the prior written consent of Genki Milk Co. is strictly prohibited.

Disclaimers

Genki Milk Co. intends for the information and data contained in this website to be accurate and reliable, however, since the information and data has been compiled from a variety of sources, it is provided “As Is”. You expressly agree that your use of this website is at your sole risk.